Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your Rental Tax-Year Pass, you can request a full refund within 30 days of your order date — no explanation required.

How to request a refund

Refunds are processed by our payment provider Paddle.com, which is the Merchant of Record for all our orders. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• email us at support@rental-tax-hub.lovable.app with your order details and we will arrange the refund with Paddle on your behalf.

You can find the payment you want refunded, including its date and amount, on the Billing page in your account.

How long it takes

Once approved, Paddle returns the funds to the original payment method. It typically appears within 3–10 business days, depending on your bank or card issuer.

What happens to your access

When a refund or chargeback is processed, the access that the payment unlocked is automatically revoked and your account returns to the free preview. Your uploaded documents and records stay in your account, and you can buy the pass again at any time.

Requests after 30 days

We consider refund requests outside the 30-day window case by case — for example where the service did not work as described. Contact us at support@rental-tax-hub.lovable.app and we will look at it fairly. This policy does not affect any statutory rights you have under South African consumer law.

Paddle's refund policy

Purchases are also covered by Paddle's Refund Policy.